Bead Them Up aims to have all internet orders dispatched within 2-3 working days of receiving them, unfortunately due to Show and other commitments this may sometimes extend to 5 working days.
How are goods sent to me?
Goods will be sent to you via Australia Post. Australia Post is responsible for all shipping issues. Once we give the product to Australia Post for delivery to you, risk in relation to the goods passes to you. Claims for damage and loss must be made to Australia Post. We do not accept responsibility for parcels lost or damaged by Australia Post. However, please contact us immediately if your parcel doesn’t arrive after 7 days after we have notified you that your order has been sent to you, or arrives damaged.
We send all goods to you via Parcel Post unless you specify otherwise
- Regular Post: Australia Post estimates that parcels will arrive between 4-7 business days from dispatch. No insurance no replacement if goods are lost.
- Express Post: Australia Post estimates that parcels will arrive 1-2 business days from dispatch.
- Registered Post:Australia Post estimates that parcels will arrive between 4 – 7 business days from dispatch. Australia Post charges include insurance to the value of[$100.00]. If you choose Registered Post, a recipient must be at the destination address you gave us to receive the parcel, or you will need to attend the post office on notification of receipt to collect the parcel.
How can I track my order?
To check the status of any current order, log on to your account and select ‘order history’.
Can I return goods?
We carefully examine goods before dispatch to ensure that they are in good condition when sent to you. We do not exchange goods because you have changed your mind about your purchase after you have placed your order. We do not offer refunds. However, if we believe that goods were defective when we gave them to Australia Post, we will replace them. This does not exclude any rights that you might have under any applicable law to a return or refund which cannot be excluded at law.
If you need to return goods because they are defective other than because of damage during the shipping process, please contact us within 3 days of receipt of parcel to info@beadthemup.com.au. If you do not contact us within that time, the goods will be considered to have been delivered in good condition and accepted by you.
If we accept your request, we will email you a reference number. You then need to return the goods to us within 7 days, with the reference number. We will then send to you replacement goods as soon as we have them in stock [together with a credit note for the costs of shipping the goods for return]. [We will send you an email notice telling you when we have processed your order and sent your replacement goods.]