Shipping & ReturnsShipping & Returns


    Monday-Saturday 9.30am - 4pm
   Shop 3, 284-290 Rocky Point Rd
   Ramsgate 2217
   (entry via Dillon Street)
   ** Dillion Street is now ONE WAY towards Rocky Point Rd**

   02 9529 9982

Shipping & Returns
  • About Us
  • Ramsgate Shop
  • Privacy Policy
  • Terms of Use
  • FAQ

  • How are goods sent to me?
    Goods will be sent to you via Star Track, Australia Post Trackable or Parcel Post Plus. Australia Post is responsible for all shipping issues. Once we give the product to Australia Post for delivery to you, risk in relation to the goods passes to you. Claims for damage and loss must be made to Australia Post. We do not accept responsibility for parcels lost or damaged by Australia Post. However, please contact us immediately if your parcel doesn't arrive within 7 days after we have notified you that your order has been sent to you, or arrives damaged.

    All Shipments under the value of $79.99 incur the same shipping cost of $9.95

    When purchasing $80.00 or more of products, shipping is FREE
    online only phone orders are free over $400.00

    How can I track my order?
    To check the status of any current order, log on to your account and select ‘order history’.

    The information on this website is provided in good faith. To the best of our knowledge the information is accurate and current.
    We are human and sometimes we make mistakes. By purchasing online you, as a customer, acknowledge that all measurements/sizing/beads per strand are approximate and that the reproduction of colours is as accurate as the photography and production process will allow.
    Bead Them Up, or any of their employees, do not make any warranty as to the accuracy and completeness of the information on the website and that any products or services will meet your requirements. Bead Them Up reserves the right to change any detail on the website at any stage, including prices.

    Limit of Liability
    Bead Them Up makes no warranty of any kind, expressed or implied, including the warranty of merchantability for any purpose. The buyer assumes all risks and liability for results obtained by the use of these products.
    Kit Projects: The information the instruction sheet is presented in good faith, but no warranty is given, nor results guaranteed. Bead Them Up disclaims all liability from any injury to anyone undertaking the construction of this project as a result of improper safety precautions.

    Can I return goods?

    We carefully examine goods before dispatch to ensure that they are in good condition when sent to you. We do not exchange goods because you have changed your mind about your purchase after you have placed your order. We do not offer refunds. However, if we believe that goods were defective when we gave them to Australia Post, we will replace them. This does not exclude any rights that you might have under any applicable law to a return or refund which cannot be excluded at law.

    If you need to return goods because they are defective other than because of damage during the shipping process, please contact us within 3 days of receipt of parcel at If you do not contact us within that time, the goods will be considered to have been delivered in good condition and accepted by you.

    If we accept your request, we will email you a reference number. You then need to return the goods to us within 7 days, with the reference number. We will then send to you replacement goods as soon as we have them in stock [together with a credit note for the costs of shipping the goods for return]. [We will send you an email notice telling you when we have processed your order and sent your replacement goods.]

    To what extent are we liable?
    To the extent permitted at law, we do not make any warranties or representations regarding the quality, accuracy, completeness, merchantability or fitness for purpose of any goods. To the extent permitted at law, we exclude all warranties, representations and implied conditions, subject to the next paragraph.

    To the extent that any warranties or implied conditions cannot be excluded at law but can be limited, our liability is limited to providing the relevant goods again. This does not exclude any rights that you might have under any applicable law to a return or refund which cannot be excluded at law.

    Subject to that limitation, Bead Them Up will not be liable for any direct, indirect or consequential damage or loss, including lost profits or lost business opportunity, caused by any defect in the goods.

    What laws apply?
    Bead Them Up, is located in New South Wales, Australia. The laws that apply to your use of this website, including purchases made through this website, and any dispute are the laws of New South Wales, Australia. By using this website and by placing orders with Bead Them Up, you submit to the jurisdiction of the courts of New South Wales, Australia.

    How can I contact Bead Them Up?
    You can contact us as follows:
    Julie  and Dixie 02 9529 9982
    FAX 02 9522 4140